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amane-1.0.1
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تبلیغات ما
مشتریان به طور فزاینده ای آنلاین هستند. تبلیغات می تواند به آنها کمک کند تا کسب و کار شما را پیدا کنند.
مشاهده بیشتر
تبلیغات ما
مشتریان به طور فزاینده ای آنلاین هستند. تبلیغات می تواند به آنها کمک کند تا کسب و کار شما را پیدا کنند.
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تبلیغات ما
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مشاهده بیشترتوضیحات
Instant Mailing List Manager for Support Centers
| ویژگی | مقدار |
|---|---|
| سیستم عامل | - |
| نام فایل | amane-1.0.1 |
| نام | amane |
| نسخه کتابخانه | 1.0.1 |
| نگهدارنده | [] |
| ایمیل نگهدارنده | [] |
| نویسنده | Akira Yoshiyama |
| ایمیل نویسنده | akirayoshiyama@gmail.com |
| آدرس صفحه اصلی | https://github.com/yosshy/amane |
| آدرس اینترنتی | https://pypi.org/project/amane/ |
| مجوز | - |
=====
Amane
=====
Introduction
============
Amane is an instant mailing list manager. Its basic idea has come from
QuickML (https://github.com/masui/QuickML) but it's not the same.
QuickML is a common easy-to-use mailing list manager, but Amane has
been developed to manage requests by email. So Amane is a kind of
ticket management system like Redmine.
Difference between QuickML and Amane
------------------------------------
* Mail destination to create a new mailing list
* QuickML: the first mail account will be used for further posts.
* Amane: it has a specific mail account to create the new one.
When a mail received, a new mail account will be created and used.
* On Amane, you can define staff members to register new mailing
lists automatically. They can't be removed via member-removing
mails.
* Amane supports multi-tenancy. Each tenant has a mail account to
create mailing lists, subject prefix, staff members, various message
templates.
* On Amane, each post will have a system message as an attachment. It
can contain basic mailing-list usage and a list of members.
Difference between Redmine and Amane
------------------------------------
* Redmine is web-based, but Amane is mail-based.
* Redmine users can customize ticket status, but Amane users cannot.
* Redmine users can define importance of tickets, but Amane users
cannot.
* Redmine users can define ticket workflows, but Amane users cannot.
How to use Amane
================
Creating a new ticket
Send a mail to the specific mail address (e.g. ask@example.com \*1)
to create new one. Amane will create a new mailing list with its own
mail address (e.g. ml-000001@example.com) and forward the initial
mail to members including addresses at To:, Cc: and From: except \*1.
Making a new post
Send a mail to the mailing list address (e.g. ml-000001@example.com).
Register new members
Send a mail with new addresses as Cc: to the mailing list address.
Unregister members
Send a mail with empty Subject: and addresses to be removed as Cc:
to the mailing list address.
Closing the ticket
Send a mail with "Subject: close" to the mailing list address.
How to install Amane
====================
Run commands below::
# yum install mongodb-server
# pip install amane
How to configure Amane
======================
Amane has 2 confiugration files.
Amane confiugration file (/etc/amane/amane.conf)
------------------------------------------------
A YAML file like below::
db_name: amane
db_url: mongodb://localhost/
relay_host: localhost
relay_port: 25
listen_address: 192.168.0.1
listen_port: 25
log_file: /var/log/amane.log
domain: example.com
* db_url, db_name ... URI and DB name of MongoDB
* relay_host, relay_port ... IP address and port number of the
external SMTP server (relay host) for sending posts
* listen_address, listen_port ...IP address and port number that
amane_smptd will listen
* log_file ... Path to a log file used by Amane commands
* domain ... Domain name of the mail addresses amane_smtpd will
handle
Tenant confiugration file
-------------------------
A YAML file like below::
admins:
- staff1@staff.example.com
- staff2@staff.example.com
charset: iso-2022-jp
ml_name_format: ml-%06d
new_ml_account: ask
days_to_close: 7
days_to_orphan: 7
readme_msg: |
Please send posts to {{ ml_address }}.
To register new members: send a post with their mail addresses as Cc:
To unregister members: send a post with their mail addresses as Cc: and empty Subject:
To close a mailing list: send a post with "Subject: close"
Current members (except staffs):
{{ members | join('\r\n') }}
welcome_msg: |
{{ mailfrom }} has created a new ticket. Please send further posts to {{ ml_address }}.
To register new members: send a post with their mail addresses as Cc:
To unregister members: send a post with their mail addresses as Cc: and empty Subject:
To close a mailing list: send a post with "Subject: close"
Current members (except staffs):
{{ members | join('\r\n') }}
add_msg: |
{{ mailfrom }} has registered members below:
{{ cc | join('\r\n') }}
To register new members: send a post with their mail addresses as Cc:
To unregister members: send a post with their mail addresses as Cc: and empty Subject:
To close a mailing list: send a post with "Subject: close"
Current members (except staffs):
{{ members | join('\r\n') }}
remove_msg: |
{{ mailfrom }} has unregistered members below:
{{ cc | join('\r\n') }}
Current members and staffs only can register them again.
To register new members: send a post with their mail addresses as Cc:
To unregister members: send a post with their mail addresses as Cc: and empty Subject:
To close a mailing list: send a post with "Subject: close"
Current members (except staffs):
{{ members | join('\r\n') }}
goodbye_msg: |
{{ mailfrom }} has closed this ticket. Please send a post {{ new_ml_address }} for a new ticket.
Current members (except staffs):
{{ members | join('\r\n') }}
reopen_msg: |
{{ mailfrom }} has reopened this ticket.
To register new members: send a post with their mail addresses as Cc:
To unregister members: send a post with their mail addresses as Cc: and empty Subject:
To close a mailing list: send a post with "Subject: close"
Current members (except staffs):
{{ members | join('\r\n') }}
report_subject: Daily status report
report_msg: |
Today's status:
New Tickets
===========
{% for m in new -%}
- ml_name: {{ m.ml_name }} subject: {{ m.subject }}
created: {{ m.created }} updated: {{ m.updated }} by: {{ m.by }}
{% endfor %}
Open Tickets
============
{% for m in open -%}
- ml_name: {{ m.ml_name }} subject: {{ m.subject }}
created: {{ m.created }} updated: {{ m.updated }} by: {{ m.by }}
{% endfor %}
Orphaned Tickets
================
{% for m in orphaned -%}
- ml_name: {{ m.ml_name }} subject: {{ m.subject }}
created: {{ m.created }} updated: {{ m.updated }} by: {{ m.by }}
{% endfor %}
Recently Closed Tickets
=======================
{% for m in closed -%}
- ml_name: {{ m.ml_name }} subject: {{ m.subject }}
created: {{ m.created }} updated: {{ m.updated }} by: {{ m.by }}
{% endfor %}
orphaned_subject: This ticket will be closed soon
orphaned_msg: |
This message was sent automatically.
This ticket will be closed 7 days later if no post is sent.
closed_subject: This ticket was closed
closed_msg: |
This message was sent automatically.
This ticket was closed because it was inactive in the past week.
Please send a post to {{ new_ml_address }} for a new ticket.
* admins ... List of staff's mail addresses
* charset ... Default character set of the message body. For example:
us-ascii
* ml_name_format ... Format of newly created mailing list account. For
example, "ml-%06d" will cause a mail address like
"ml-000001@<domain>".
* new_ml_account ... A mail account for creating new mailing lists
* days_to_orphan ... Days from the last post that the system will
change the status of open ticket as "orphaned"
* days_to_close ... Days that the system will close "orphaned" tickets
* welcome_msg ... Template of the attached text file for the new
tickets
* readme_msg ... Template of the attached text file for the usual
posts
* remove_msg ... Template of the attached text file for the posts
removing members
* reopen_msg ... Template of the attached text file for the reopened
tickets
* goodbye_msg ... Template of the attached text file for the posts
closing tickets
* report_subject, report_msg ... Subject and message template of daily
status reports for staffs
* orphaned_subject, orphaned_msg ... Subject and message template of
notification mails on making tickets orphaned automatically
* closed_subject, closed_msg ... Subject and message template of
notification mails on making tickets closed automatically
You can register a new tenant to the DB like below::
# amanectl tenant create <tenant_name> --yamlfile <tenant_configuration_file>
To modify tenant configuration
(1) Using a modified tenant configuration file::
# amanectl tenant update <tenant_name> --yamlfile <tenant_configuration_file>
(2) Using command line options::
# amanectl tenant update <tenant_name> <option> <new-value> [<option> <new-value> ...]
How to start the service
========================
Run amane_smtpd like below::
# amane_smtpd &
نیازمندی
| مقدار | نام |
|---|---|
| - | email-normalize |
| - | jinja2 |
| - | pbr |
| - | pymongo |
| - | yaml |
نحوه نصب
نصب پکیج whl amane-1.0.1:
pip install amane-1.0.1.whl
نصب پکیج tar.gz amane-1.0.1:
pip install amane-1.0.1.tar.gz